Privacy Policy — Waco Water Damage Restoration

1. Overview & Role of WacoWaterDamage.com

This Privacy Policy explains how Waco Water Damage Restoration ("WacoWaterDamage.com", "we", "us", or "our") collects, uses, shares, and safeguards information when you visit https://wacowaterdamage.com, call our published dispatch telephone numbers, or submit a request for an on-site water restoration estimate.

Referral Service Notice: WacoWaterDamage.com operates as an emergency consumer referral and dispatch routing service that connects residential homeowners and commercial property managers in Waco and McLennan County, Texas with independent third-party water damage restoration, extraction, and remediation contractors ("Service Providers").

2. Information We Collect

• Information Provided via Web Forms: When you submit an estimate or triage request on our website, we collect your name, telephone number, property street address or ZIP code, and details regarding your water intrusion or restoration need.
• Telephone Call Routing & Call Recording Data: When you dial a dispatch telephone number displayed on WacoWaterDamage.com, your call is routed through telecommunications and call-tracking platforms to an available independent restoration contractor. Standard caller ID information (your phone number, call timestamp, call duration, and routing disposition) and call recordings for quality assurance, compliance, and customer service verification may be collected.
• Automated Technical & Analytics Data: We collect standard web server log data including IP address, browser type, device operating system, referring search page, and pages visited to maintain site security and measure traffic performance.

3. How We Use & Share Your Information

We use and share the information collected for the following specific operational purposes:

• Connecting You With Restoration Contractors: Your contact details, ZIP code, and loss description (or live inbound phone call) are shared directly with independent third-party restoration contractors or authorized dispatch networks serving McLennan County so they can respond to your emergency request and provide an estimate.
• Communications Consent (TCPA Disclosure): By calling our dispatch line or submitting an estimate request form on our website, you expressly consent to be contacted by WacoWaterDamage.com and/or our participating independent third-party restoration contractors via telephone call or SMS text message at the phone number you provided regarding your restoration inquiry, even if your number is listed on a state or federal Do-Not-Call registry. Consent is not a condition of purchasing any goods or services.
• Compliance, Fraud Prevention & Legal Obligations: We may disclose information when required by law, subpoena, regulatory audit, or to protect the safety and rights of property owners and service partners.

4. Cookies & Call Tracking Attribution

We may use first-party cookies and dynamic number insertion (DNI) scripts to display local tracking telephone numbers and measure which informational pages assist property owners in Waco. You may disable cookies in your browser settings at any time, and our primary dispatch telephone line remains functional without cookies.

5. Your Privacy Rights & Opt-Out Choices

Residents of Texas (under the Texas Data Privacy and Security Act) and other applicable US jurisdictions may request access to, correction of, or deletion of personal information they have submitted to us, or opt out of further referral communications at any time by contacting us via our Contact page.